DELIVERY CHARGES
We will deliver to any address in Singapore free of charge if your order is S$100 or more. However, if the total weight of the products you ordered is above 30kg, you will be charged for delivery as we have to engage special delivery services. If your order is less than S$100, you will be charged S$10 for delivery of each order.

ORDER PROCESS TIME
We usually process and deliver your order within 2 to 3 business days, if we have ex-stock for the products you ordered. If we do not have ex-stock for your order, we will order it from our suppliers and will only deliver it to you after we receive it.

BACK ORDERS
Occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. Alternatively, partial order can be arrange. Any order placed on Sundays or Mondays will be shipped on the next business day. Business days are Tuesday through Saturday.

Returns
If we made an error delivering a different product or the product arrived damaged, please contact us via e-mail at: sales@neuroflash.com.sg or call us. We will arrange a replacement on the next working day, if the product is in stock.

INTERNATIONAL ORDERS

International orders are processed within 2 to 3 business days after confirmation via e-mail. We will contact you and propose you to the best alternative of shipping method.

Given the huge variety of shipping options per country, shipping charges are not generated when you place an order. This will be calculated when we process your order. The cost of shipping will be emailed to you and on your confirmation will be charged to your credit card.

We suggest that you calculate your shipping cost
Calculating approximately the weight of your order considering the products ounces, pounds (Lbs) or Kg, most of them are at the products title or description, also have in consideration the weight of the containers (could be glass or plastic), plus packaging supplies increase the total weight of your order.